7Perfumes.pk Return, Exchange & Refund Policy

Effective Date: April 2026

At 7Perfumes.pk, we want you to be fully satisfied with your purchase. Our return, exchange, and refund policies are designed to ensure a fair and hassle-free experience.

1. Return & Exchange Policy

• Returns and exchanges are accepted within 15 days of delivery.
• Eligibility is calculated from the date the product is delivered, not the order date.
• Orders placed over 15 days ago are not eligible for return or exchange.

1.1 Eligibility for Returns

• Products must be unused (no more than 10% of the total quantity consumed).
• Items must be returned in original packaging without damage.
• Proof of purchase (receipt or order confirmation) is required.
• Gift items or promotional free products are non-returnable.

1.2 Non-Returnable Items

• Custom or bulk orders.
• Items used excessively or damaged by the customer.
• Products not purchased directly from 7Perfumes.pk.

2. Refund Policy

• Approved returns are refunded within 7–10 business days to the original payment method or bank account.
• Bank processing times may vary, and refunds depend on your bank.
• Shipping charges are non-refundable. Return shipping costs are the responsibility of the customer and may be deducted from the refund.

2.1 Refund Process

1. Contact customer support via WhatsApp or email to initiate a return.
2. Receive a Return authorisation (RMA) before shipping the item.
3. Ship the product using a trackable courier service.
4. Once the item is received and inspected, you will be notified of approval or rejection.
5. If approved, the refund will be initiated, and a confirmation email will be sent.

3. Exchanges / Replacements

• Exchanges are allowed for the same product or a product of similar value.
• Any price differences will be adjusted accordingly.
• Shipping costs for exchanges are the responsibility of the customer.

4. Defective or Incorrect Products

• Report damaged, defective, or incorrect items within 48 hours of delivery.
• Provide proof (photos/videos) to support your claim.
• We will review the complaint and provide either a replacement or partial refund.

5. Order Cancellation

• Orders can be cancelled within 24 hours if they have not been shipped.
• Once shipped, orders cannot be cancelled.
• Repeated refusal of COD orders without valid reason may result in restrictions on future orders.

6. Shipping for Returns

• Customers are responsible for return shipping costs.
• Return shipping time depends on your location.
• We recommend using a trackable shipping service to ensure safe delivery.
• 7Perfumes.pk is not responsible for courier delays or lost packages during returns.

7. Customer Reviews & Feedback

• Customers are encouraged to leave honest feedback about their experience.
• Misleading, offensive, or inappropriate reviews may be removed.
• Constructive criticism is welcome to help us improve our services.

8. Policy Updates

• 7Perfumes.pk reserves the right to update this policy at any time.
• Continued use of our services constitutes acceptance of the updated policy.

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9. Contact Information

For returns, exchanges, or refund inquiries:
📧 Email: [email protected]
📱 WhatsApp: +92 333 066 3377