Return and Exchange Policy

1. Return & Exchange Policy

We are pleased to accommodate returns and exchanges within 15 days of purchase. If 15 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.

1.1 Eligibility for Returns

●     The product must be unused (not more than 10% of the total quantity consumed).

●     The item must be returned in its original packaging without any damage.

●     Proof of purchase (receipt or order confirmation) is required.

1.2 Non-Returnable Items

●     Custom or bulk orders cannot be returned or refunded.

●     Items that have been used excessively or damaged by the customer.

●     Any product not purchased directly from 7 Perfumes.

2. Refund Policy

If your return is approved, the refund will be processed within 7-10 business days and credited to your bank account.

2.1 Refund Process

●     Once we receive your returned item, we will inspect it and notify you about approval or rejection.

●     If approved, the refund will be initiated, and you will receive a confirmation email.

●     Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

3. Shipping for Returns

●     Customers are responsible for paying return shipping costs.

●     Depending on your location, the time for receiving the exchanged product may vary.

●     We recommend using a track able shipping service to ensure safe returns.

4. Defective or Incorrect Products

●     If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery with proof (photos/videos).

●     We will review your complaint and provide either a replacement or a partial refund based on the case assessment.

5. Order Cancellation

●     Orders can be canceled within 24 hours of placement if they have not been shipped.

●     Once shipped, orders cannot be canceled.

●     If a COD order is refused at the time of delivery without a valid reason, future orders may be restricted.

6. Customer Reviews & Feedback Policy

●     Customers are encouraged to share their experience with 7 Perfumes.

●     We reserve the right to remove misleading or offensive reviews.

7. Contact Information

For return and refund inquiries, please reach out to us:
📧 Email: info@7perfumes.pk
📱 WhatsApp: +923330663377