Terms of Service

1. Introduction

Welcome to 7 Perfumes. By accessing or purchasing from our brand, you agree to abide by the following Terms of Service. Please read them carefully.

2. Eligibility

●     You must be at least 18 years old to make a purchase.

●     By placing an order, you confirm that all information provided is accurate and complete.

3. Product Information & Availability

●     We strive to provide accurate descriptions of all perfumes, but scent perception may vary from person to person.

●     Availability of products is not guaranteed—if an item is out of stock, we will notify you.

●     We do not use harmful chemicals like Methanol, Diethyl Phthalates (DEP), Benzophenone, Toluene, Formaldehyde, Acetone, Styrene, Parabens (Butylparaben, Methylparaben), or Sulfates (SLS, SLES) in our perfumes.

4. Ordering & Payments

●     Orders can be placed via Whatsapp or through our official website (once live).

●     We offer Cash on Delivery (COD) as well as Easypaisa, JazzCash, and Bank Account Transfer as payment methods.

●     Customers must ensure they have the exact amount ready at the time of delivery, as couriers may not always provide change.

●     7 Perfumes reserves the right to cancel orders if a customer refuses to accept a confirmed COD order without valid reasons.

4.1 Payment Security Assurance

●     All online transactions (if applicable) are secure and encrypted to protect customer information.

●     7 Perfumes does not store or share your payment details with third parties.

5. Shipping & Delivery

●     Orders are delivered within 2 to 5 working days after confirmation.

●     Shipping costs and estimated delivery times will be provided before confirming an order.

●     7 Perfumes is not responsible for delays caused by third-party couriers.

●     Customers are responsible for providing accurate shipping details—we are not liable for missed delivery due to incorrect addresses.

●     International shipping is not available.

●     Orders will not be processed on national holidays, including Eid-ul-Fitr and Eid-ul-Adha. Delays may also occur during peak holiday seasons.

5.1 Lost or Stolen Packages

●     7 Perfumes is not responsible for lost or stolen packages once marked as delivered by the courier.

●     If a package is missing, the customer should contact the courier service directly.

6. Order Cancellation Policy

●     Orders can be canceled within 24 hours of placement if they have not been shipped. Once dispatched, cancellations are not allowed.

●     Repeated COD order cancellations may result in restrictions on future purchases.

7. Custom & Bulk Orders

●     Custom and bulk orders require full advance payment before processing.

●     Processing time may be longer than standard orders, and customers will be informed of the estimated delivery time in advance.

●     Custom orders cannot be canceled or refunded once confirmed.

●     Customers placing bulk orders may be eligible for special discounts. Contact us for more details.

8. Privacy & Data Protection

●     Customer data is used only for order processing and communication.

●     We do not sell or share personal information with third parties.

●     All transactions are secure, and customer details remain confidential.

9. Limitation of Liability

●     7 Perfumes is not responsible for any allergic reactions or sensitivities—customers should check ingredients before use.

●     We do not guarantee specific longevity of a fragrance, as wear time depends on skin type and environmental factors.

●     Fragrance longevity and projection may vary based on skin type, weather conditions, and application method.

●     In no case shall 7 Perfumes be liable for indirect, incidental, or consequential damages.

9.1 Customer Responsibility for Proper Use

●     Customers should store perfumes in a cool, dry place away from direct sunlight. Improper storage or misuse may alter the fragrance quality, for which 7 Perfumes is not responsible.

9.2 Warranty Disclaimer

●     7 Perfumes products are sold "as is" without any express or implied warranties, including but not limited to merchantability or fitness for a particular purpose.

10. Force Majeure (Delays beyond Our Control)

●     7 Perfumes is not liable for delays or failure to fulfill orders due to unforeseen circumstances such as:

○     Natural disasters (earthquakes, floods, storms)

○     Strikes, labor disputes, or shipping disruptions

○     Government restrictions or legal regulations

○     Any other force majeure events beyond our control

●     In such cases, we will inform customers of any delays and attempt to resolve issues to the best of our ability.

11. Complaints & Dispute Resolution

●     If you have concerns about our products or services, please contact us directly. We will make reasonable efforts to resolve disputes amicably before legal action is considered.

12. Customer Reviews & Feedback Policy

●     Customers are encouraged to leave honest feedback about their experience with 7 Perfumes.

●     We reserve the right to remove reviews that are offensive, misleading, or violate our content guidelines.

●     Constructive criticism is always welcome, and we strive to improve based on customer feedback.

13. Modifications to Terms

●     7 Perfumes reserves the right to modify these Terms at any time. Updates will be posted on our official platforms.

●     Continued use of our services after changes means you accept the updated Terms.

14. Contact Information

For any questions regarding these Terms, contact us via:
📧 Email: info@7perfumes.pk
📱 Whatsapp: +923330663377